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Customer Service

  • Shipping & Delivery

    No matter where you are (even if it’s at the ends of the earth – and we’re so flattered that you would choose our yarn if that’s the case) Knit & Pearls will charge a flat shipping rate. All items are sent USPS and are trackable but not insured:

    U.S. $6.99
    Canada $21.95
    Other International Destinations $26.50


    All orders will be processed within 1-2 business days. Standard Domestic shipping is 3-7 business days and International Shipping is 1-3 weeks.

    For our procrastinators out there who need to start making a gift ASAP, expedited shipping is available. Please call the store at 860-404-0694 for further details.

  • Return Policies

    On the off-chance that you’re not loving your yarn, it may be returned within 60 days of purchase with receipt for store credit. However, store credit will not be given unless your yarn is in an acceptable state for Knit & Pearls. This means that it must be in its original condition, free of odor and all around not gross. Customer is responsible for all shipping charges related to returns.

    There are no returns on discounted or sale yarn, books, patterns, kits and Yarns to Inspire. Class fees are not refundable unless class is cancelled by Knit & Pearls. This is an important paragraph, and we will point this out to you if you ask for a refund on any of the items stated above. So for the sake of not looking silly, keep this in mind when making a purchase!

  • Damaged Goods

    If you have received an item that was damaged or defective (so not okay!), please email us at knit.pearls@gmail.com or call us at 860-404-0694. We’ll take it from there.

  • Disclaimer

    We try to make the color in our photos as close to what it looks in real life as possible (i.e., holding it in your hands in Knit & Pearls beneath our very lovely lighting). Even so, we can't guarantee that what you see on your monitor is accurate, since each monitor shows color differently. We don’t want you to be surprised (even if that shade of pink you were expecting was even better than you thought it would be), so should you have any questions about color, please feel free to call us at (860) 404-0694 for clarification.